Refund Policy

Our fair and simple refund policy.

14-Day Money-Back Guarantee

Not satisfied with the Forever plan? Get a full refund within 14 days of purchase, no questions asked.

How to Request a Refund

1. Email enquiry@nikahly.co.uk

2. Include your account email

3. State you'd like a refund

4. We'll process within 3-5 business days

5. Refund appears in 5-10 business days

What to Include

Your account email address

Approximate purchase date

Reason (optional, helps us improve)

What Happens After Refund

Your account reverts to the Free plan:

Data preserved - Guests, events, photos kept

Features limited - Premium features disabled

Can upgrade again - Anytime in the future

After 14 Days

We generally don't offer refunds after 14 days. However, contact us if you have special circumstances:

Technical issues we couldn't resolve

Duplicate purchase

Cancelled wedding

Extenuating circumstances

We're reasonable people and will consider each case.

Exceptions

We Will Refund

Within 14 days (no questions)

Duplicate charges

Technical failures preventing use

Mistaken purchases

We Generally Won't Refund

After 14 days with full usage

Change of mind after extensive use

Failure to read feature descriptions

Partial Refunds

In some cases, we may offer:

Partial refund

Account credit

Extended features

Discuss with our support team.

Cancellation vs Refund

Cancellation

Stop using your account

Data preserved

No money back

Refund

Money returned

Account reverts to Free

Must request within policy

Contact Us

Questions about refunds?

Email: enquiry@nikahly.co.uk

Response time: Within 24 hours

Include: Account email and details

We're here to help and want you to be happy with your experience.